Online Patient Reviews and How to Respond

Presented By:
Star Lackey M.Ed., LBSW, Patient Relations Liaison/ Effective Communication Manager, Hamilton Health Care System
Jake McGill, Digital Media Manager, Hamilton Health Care System
Rachel Ogle, Community Outreach Manager, Hamilton Health Care System

Learning Objectives:

  *   Compose HIPAA-compliant responses to patient reviews
  *   Respond timely and effectively to online reviews
  *   Integrate automated responses to social media messages
  *   Improve your online search presence
  *   Generate positive reviews
  *   Resolve and mitigate negative reviews
  *   Prioritize reviews to uncover areas of improvement in your practice

                                                         
                 
 February 9, 2023

11:30am-1:00pm Dalton Golf & Country Club 333 Country Club Way

Dalton, GA  30720

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